Email Support
The best support solution is a detailed email with pictures and attachments. Support emails enter our Support Queue where ALL our Test and Support Engineers can view and address your issue immediately. The more details you provide, the faster we can address and resolve your issue.
Phone Support
Phone Support is available from 9:00 am – 5:00 pm Central Time, Monday – Friday.
Support can be reached at (205) 202-8400, Option 2 (BA) or Option 3 (FBS).
Our offices are closed for holidays on the following dates:
- New Year’s Day, Monday 01/01/2024
- Memorial Day, Monday 05/27/2024
- Independence Day, Thursday 07/04/2024
- Labor Day, Monday 09/02/2024
- Thanksgiving Day, Thursday 11/28/2024
- Christmas / New Year’s, 12/24/2024 – 01/01/2025
On-Line Knowledge Base
The Priority Software Knowledge Base (PSKB) is constantly updated and available 24×7 to assist with:
- How-To Articles
- Training Aids
- Tips and Tricks
- Troubleshooting
To access the PSKB, please use the Help button on the Quick Access toolbar within the Priority Softwareª application as shown below:
